- Provide empathetic and solution-focused assistance through various channels.
- Drive member engagement from enrollment through program completion.
- Establish human connections with members and provide personalized support.
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As a Customer Success Manager, you'll foster meaningful relationships and create memorable customer experiences. You will also ensure customers receive the best experience from the team and robots. You will work with sales, field operations, and production teams to optimize customer experience.
As a Client Support Specialist, you’ll deliver exceptional service and drive improvements that resonate throughout the company. You will provide support across multiple channels like email, chat/messaging, and phone, troubleshooting and solving complex customer issues. You'll empower customers by helping them maximize the benefits of Trustly's products and services while taking full ownership of customer issues from start to finish.